With over 15 years of experience in the mental health field, Payal Patel has worked extensively with not-for-profit organisations, government agencies, and individuals in Australia and India. Her career has been dedicated to supporting individuals with moderate to severe mental health needs through recovery-focused initiatives. Payal brings a wealth of knowledge and expertise in delivering person-centred, trauma-informed, and culturally competent services.
Payal holds a Bachelor of Psychological Science (Honours) from Central Queensland University (CQU) in Australia, a Graduate Diploma in Psychology from the University of New England (UNE), and a Master’s in Alternative Medicine (Homeopathy) from India. She is an AHPRA Registered Psychologist, an Advanced Behaviour Support Practitioner endorsed by NDIS, and a member of the Australian Psychological Society (MAPS) and the Australian Association of Psychologists Inc (MAAPi).
Throughout her career, Payal has honed a diverse set of skills. She has deep expertise in quality assurance methodologies and best practices, with a proven ability to develop, implement, and monitor quality improvement initiatives. A thorough understanding of regulatory and accreditation standards in mental health services informs her work. Clinically, Payal has an in-depth understanding of mental health conditions and interventions, which allows her to evaluate clinical practices and ensure they align with evidence-based standards.
Analytical and critical thinking are among Payal's strengths, enabling her to assess data, identify trends, and develop informed solutions. Her knowledge of compliance requirements and risk management strategies is extensive, and she is adept at developing and enforcing policies and procedures to mitigate risks. Additionally, Payal has strong project management skills, allowing her to oversee quality assurance projects from inception to completion while managing multiple tasks simultaneously.
Payal is deeply committed to providing person-centred care, always striving to meet client needs with empathy and understanding. Her dedication to continuous learning and development keeps her updated with the latest developments in mental health and quality assurance. She is also proficient in various treatment modalities, including CBT, DBT, ACT, and MBT, which enriches her approach to care.
Payal has settled in regional NSW for over a decade, where she enjoys the close-knit, laid-back lifestyle. Her diverse background in psychology and alternative medicine, combined with her extensive experience, enables her to support individuals effectively on their recovery journeys. She is passionate about fostering strong human connections and providing holistic care that respects and understands cultural contexts.
Outside of work, Payal enjoys movies, reading, travelling, and exploring different cuisines. These activities help her stay balanced and energised, allowing her to bring her best self to her professional role. Inspired by Mahatma Gandhi's words, "Be the change you want to see," Payal embodies this philosophy in both her personal and professional life.
At Holistic Recovery, Payal finds inspiration in the dedicated team members who consistently demonstrate passion and commitment to positively impacting participants' lives. They are true role models of the organisation's vision and mission. On a lighter note, Payal has a unique talent—she can roll her tongue 180 degrees.